You may return most new, unworn items within 30 days of delivery for a full refund.
We offer a return and refund period of 30 days from date of receipt. If you are not completely satisfied with your purchase, Please contact us to have the shipping address for return and please do not send the item back to the same address of shipping. Our team will control all received items so you need to send the items to our return address only.
Your purchase is shipped brand new. Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit . NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.
Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the shoes are scuffed from trying the shoes on at a fitting we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in. This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable. We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return.
Although we provide return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
Please contact our customer service first to obtain the return address.All returned merchandise should be sent to the shipping address we email you, if it is not the right address, we are not responsible for the loss caused by the issue.
We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.
If returning right items for a refund: Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments or detained by customs.
mysocceraustralia will cover the return shipping costs, and refund any initial shipping costs, if the return is a result of our error (for example, if you received an incorrect or defective item). Reimbursement for shipping costs will not be covered by mysocceraustralia for any returns or exchanges in which mysocceraustralia are not at fault.
e-GiftCards cannot be returned or redeemed for cash.
mysocceraustralia will notify you by email of your refund once we have received and processed the returned item.
for transit time for mysocceraustralia to receive your return (2 - 7 business days)
for processing upon receipt (1 - 3 business days)
for the bank to process our refund request (5 - 10 business days)